AI agents
AI agents for business that know your company, and when to hand over.
We build agents that answer, sort, draft or look things up for you, connected to your data and your tools, with clear limits and a person always in charge.
Talk about your caseIn short
An AI agent is a system built on a language model that, beyond holding a conversation, can look up your data and carry out specific actions: search a document, book an appointment, log a contact or prepare a draft. BL Diseno builds them to order, with written rules on what the agent can do alone and what a person must approve.
What an agent can do for your business
Serve your clients
On your website, by email or on WhatsApp Business: it answers frequent questions with your information, out of hours too, and hands over to a person anything it shouldn’t handle alone.
Qualify leads
It asks the questions your team would ask, ranks contacts by interest and logs them in your CRM with a summary.
Manage appointments
It checks availability, offers slots, confirms and sends reminders, connected to your calendar.
Search your documents
It answers your team with information from contracts, procedures or technical sheets, citing where each fact comes from.
Write drafts
Email replies, proposals or reports based on your templates, ready to review.
Monitor and summarise
It checks sources, inboxes or data every day and sends you only what matters.
Safe by design
Written limits
We agree with you what the agent does alone, what it proposes for approval and what it never does. Those limits live in the code, not just in the instructions.
Transparency
Your clients know they’re talking to an AI, as the EU AI Act requires, and can ask for a person at any time.
Protected data
Each agent sees only what it needs. We use business plans that exclude your data from model training, and we comply with the GDPR.
Human review
We start with a pilot reviewed by your team. The agent gains autonomy only when the results justify it.
Agents we use every day
Our own studio runs on agents: one prepares a prioritised summary of email and calendar every morning, another reviews and tidies the knowledge base every week, others research and check their sources before giving an answer. The safety rules we propose to you are the ones we apply ourselves.
How we work with you
- 1
We listen
A first conversation, with no commitment, to understand the problem the way your team actually lives it. The fix is often simpler than it looks, and if so, we’ll tell you.
- 2
We propose
Fixed scope, timeline and price, in writing, before we start. We look for what makes sense for both sides: no open-ended hours and no surprises on the invoice.
- 3
We build
Short delivery cycles: you see real progress every week and test it on your own cases, not on a staged demo.
- 4
We stay
Maintenance, adjustments and direct support from the same person who built it. Everything is documented and in your name.
Frequently asked questions
What’s the difference between a chatbot and an AI agent?
A traditional chatbot follows a script of questions and answers. An AI agent understands questions however they’re phrased, looks up your data and can take actions (book an appointment, log a contact, prepare a draft) within the limits set for it.
Can an AI agent make mistakes?
Yes, which is why we design it so mistakes are visible and their consequences limited: answers based on your documents, source citations, handover to a person when in doubt and human sign-off for any sensitive action. We always start with a supervised pilot.
Can an AI agent run on WhatsApp?
Yes, through the WhatsApp Business Platform. Meta allows assistants that serve a company’s customers about its own services. Our guide to agents on WhatsApp Business explains the requirements, the 24-hour window and message templates.
Is the agent GDPR-compliant?
We design it to be: a clear legal basis, information for users, data minimisation, providers with a data processing agreement and settings that exclude your data from training. For especially sensitive data we consider models hosted on your own infrastructure.
Keep reading
AI chatbot
An AI chatbot trained on your company’s information, for your website or WhatsApp: it answers, qualifies enquiries and hands over to a person when it should.
Customer service automation
Automate customer service across email, web chat and WhatsApp with AI: instant answers to frequent questions, sorting and routing, and a person when it matters.
Real estate agencies
AI for real estate agencies: instant replies to property portal leads, qualification, viewings in the calendar and automatic follow-up. Fewer lost leads.
Case study: a studio that runs on agents
How BL Diseno works inside: shared memory, daily reports, automated prospecting and verified research with AI agents, and the rules that make it reliable.
AI agent on WhatsApp Business: what it can do, what Meta allows and how to set it up
What an AI agent on WhatsApp Business can do, what Meta's policy allows today, the 24-hour window, templates, GDPR and how to implement one step by step.
EU AI Act: what an SME using AI must do in 2026
What the EU AI Act requires in 2026 from an SME that uses AI tools: AI literacy, prohibited practices, transparency, high-risk uses and current deadlines.
Let’s talk
Tell us what you need. We reply within one business day.