Customer service · Email and WhatsApp
Customer service automation that keeps the human touch.
If your team answers the same questions every day by email, phone and WhatsApp, part of that work can happen on its own. The rest, the part that matters, reaches the right person with the full context.
Talk about your caseIn short
Customer service automation means a system receives enquiries from every channel, answers repetitive questions without human input, sorts the rest and routes it to the right person with a summary. BL Diseno sets it up with AI and automation, connected to your email, website, WhatsApp Business and CRM, with human sign-off on anything sensitive.
What can be automated
Frequent questions
Opening hours, order status, required documents, directions: an instant answer using your information.
Sorting and routing
Each enquiry is tagged (sales, issue, admin) and lands in the inbox of whoever should handle it.
Draft replies
For anything that shouldn’t go out on its own, the team gets a ready-made draft to check and send in seconds.
Follow-up
Reminders to customers who haven’t replied, and internal alerts when an enquiry has been open too long.
Every channel in one place
The problem is rarely volume: it’s scatter. One customer writes on WhatsApp, another through the form, a third replies to an old email. We bring the channels together so no enquiry gets lost and each one has an owner.
We work with what you already use (Gmail or Outlook, WhatsApp Business, your CRM or a simple shared spreadsheet) and only suggest a new tool if it genuinely makes things simpler.
What we measure
- First response time, before and after.
- Share of enquiries resolved without a person, and share handed over.
- Enquiries that used to go unanswered and no longer do.
- Team hours freed up each week.
How we work with you
- 1
We listen
A first conversation, with no commitment, to understand the problem the way your team actually lives it. The fix is often simpler than it looks, and if so, we’ll tell you.
- 2
We propose
Fixed scope, timeline and price, in writing, before we start. We look for what makes sense for both sides: no open-ended hours and no surprises on the invoice.
- 3
We build
Short delivery cycles: you see real progress every week and test it on your own cases, not on a staged demo.
- 4
We stay
Maintenance, adjustments and direct support from the same person who built it. Everything is documented and in your name.
Frequently asked questions
Doesn’t automated customer service annoy customers?
It does when there’s no way out: an endless menu with nobody on the other end. We design it the other way round: quick answers to simple questions and an immediate handover to a person when the customer asks or the topic needs it.
Which channels can be automated?
Mainly email, web forms, website chat and WhatsApp Business. They can all feed a single inbox or your CRM.
Do I need new customer service software?
Not necessarily. Connecting the tools you already use is often enough. If your volume justifies a dedicated platform, we’ll tell you and help you choose one, with no commission involved.
Where do we start?
With the ten most repeated questions and the channel that weighs most on your team. It’s the quickest pilot to measure.
Keep reading
AI chatbot
An AI chatbot trained on your company’s information, for your website or WhatsApp: it answers, qualifies enquiries and hands over to a person when it should.
Email automation with AI
Sort, summarise and reply to your company’s email with AI in Gmail or Outlook: automatic labels, draft replies, data extraction and alerts for what’s urgent.
AI agents
AI agents that answer your clients, qualify leads, draft replies and search your documents, on the web, by email or WhatsApp. With human oversight and GDPR.
AI agent on WhatsApp Business: what it can do, what Meta allows and how to set it up
What an AI agent on WhatsApp Business can do, what Meta's policy allows today, the 24-hour window, templates, GDPR and how to implement one step by step.
Let’s talk
Tell us what you need. We reply within one business day.